Terms of service

Last updated: 13 November 2026

These Terms of Service (the “Terms”) apply to your use of the Clay Therapy website and to any purchase you make from us. By visiting the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

Clay Therapy is an Australian business (ABN 40 215 052 024). You can contact us at joncoutinhogrok@gmail.com. Our address is 35 Grevillea Drive, Varsity Lakes QLD 4218, Australia.

Nothing in these Terms limits your rights under the Australian Consumer Law. If there is any inconsistency, the Australian Consumer Law prevails.

The store

The store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products to you.

You must be at least 18 years old to place an order, or have a parent or guardian place it for you. You agree that the information you give us at checkout is accurate.

Our products

We sell air-dry clay and pottery kits for making at home. Pieces made from our kits are decorative. They are not ceramic, not kiln-fired, not food-safe and not watertight, even if they are painted or sealed. Please read the product pages and our Clay Care Guide and Beginner Guide before you buy.

We try to describe kits honestly, including what is in them and that the clay is light grey (it dries lighter). Product photographs may include generated lifestyle images and may not match the exact tools, packaging or colours that arrive. If something is not as described, the Australian Consumer Law still applies.

Prices and payment

Prices are shown in Australian dollars and include GST where applicable. We may change prices at any time before you place an order. An order is an offer to buy; we may decline or cancel an order if there is an obvious pricing or stock error, or if we cannot fulfil it, and we will refund any amount already paid.

Payment is taken through Shopify’s checkout and the payment methods we have enabled. You must have a valid payment method.

Shipping and delivery

We ship to Australia only. Standard shipping is A$9.95, and free on orders of A$99 or more. Orders are packed and sent one at a time, as they come in, in plain packaging. Please allow 7 to 20 business days, and sometimes a little longer. We do not offer express delivery. More detail is in our Shipping Policy.

Returns

Returns and refunds are described in our Refund Policy. Your Australian Consumer Law rights are not excluded.

Your use of the site

You may not use the site for any unlawful purpose, to harm the store or other people, or to attempt to gain unauthorised access to our systems or data. Content on the site, including text, images and the Beginner Guide, is owned by us or our licensors and may not be copied for commercial use without our permission.

Liability

To the extent permitted by law, and except for your non-excludable rights under the Australian Consumer Law, we are not liable for indirect or consequential loss, or for loss that was not reasonably foreseeable. Where we are liable and the law allows us to limit that liability, our liability is limited to replacing the goods, supplying equivalent goods, or refunding the price paid, as the law requires.

Personal information

How we collect and use personal information is set out in our Privacy Policy.

Changes

We may update these Terms from time to time. The updated Terms will apply from the date they are posted, and will not affect orders already accepted except as the law requires.

Governing law

These Terms are governed by the laws of Australia. If a dispute arises, you may also have rights under the Australian Consumer Law, including access to Australian courts or tribunals.