Shipping policy

Last updated: 13 November 2026

This Shipping Policy applies to purchases from Clay Therapy. We currently ship to Australia only.

Rates

Standard shipping is A$9.95 flat. Shipping is free on orders of A$99 or more. The checkout service is called Standard (7–20 business days). Prices are in Australian dollars and include GST where applicable.

How we send orders

We do not hold a warehouse of ready-made kits. Each order is packed and sent as it comes in, in plain packaging, through our suppliers (order-by-order dropshipping). Please allow 7 to 20 business days for delivery, and sometimes a little longer. You will receive tracking when the parcel is on its way.

We do not offer express or overnight delivery. We cannot match the two-to-five-day timelines of brands that dispatch from within Australia.

Where we ship

We do not currently ship outside Australia. If an international address is entered at checkout, the order cannot be completed.

Damage or delay

If something is missing or arrives damaged, email us at joncoutinhogrok@gmail.com with your order number and photos and we will help make it right. If a parcel is taking longer than expected, contact us and we will look into it. Your rights under the Australian Consumer Law are not affected.

Contact

Email: joncoutinhogrok@gmail.com

Clay Therapy, ABN 40 215 052 024, 35 Grevillea Drive, Varsity Lakes QLD 4218, Australia