Privacy policy

Last updated: 13 November 2026

Clay Therapy (“we”, “us”) operates this store and website, including related information, content, features, tools, products and services (the “Services”). The store is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with any other privacy law that applies to you. Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read it.

Personal information we collect

When we say “personal information”, we mean information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect or process:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Payment and transaction information, including payment method details processed by our payment provider, what you view, add to your cart or buy, and your past orders.
  • Account information, if you create an account, including your email, password and preferences.
  • Communications, including what you send us when you ask for help.
  • Device and usage information, including IP address, browser or device type, and how you use the site, often collected through cookies and similar technologies.

Where it comes from

We may collect personal information directly from you (for example when you check out or email us), automatically through the Services (including cookies), from service providers who process information on our behalf, and from partners such as Shopify.

How we use it

We use personal information to:

  • provide the Services, process payments, fulfil and ship orders, and manage returns;
  • communicate with you about your order or questions you send us;
  • improve and secure the Services, including preventing fraud;
  • send you marketing if you have opted in or we are otherwise allowed to — you can unsubscribe from promotional emails at any time;
  • comply with the law and protect our rights.

How we disclose it

We may disclose personal information to Shopify, payment providers, shipping and fulfilment partners (including dropshipping suppliers and their carriers, so your order can be packed and sent), IT and analytics providers, professional advisers, and others where the law requires or you have asked us to. If the business is sold or reorganised, information may be transferred as part of that process.

Some of these organisations may be outside Australia, including Shopify and its sub-processors. We take reasonable steps so that overseas recipients handle your information consistently with this policy and Australian law, but overseas laws may not be the same as ours.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties that may be located in other countries. Shopify may also use information from your interactions with this store, other merchants and Shopify for certain enhanced features. In those cases, Shopify is responsible for that processing. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We and Shopify use cookies and similar tools so the site works (for example, to keep your cart), to understand how it is used, and, where allowed, for marketing. You can control cookies through your browser. Blocking some cookies may affect how the store works.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, please contact us and we will take steps to delete it.

Security and retention

We take reasonable steps to protect personal information, but no method of transmission or storage is completely secure. We keep personal information only as long as we need it to provide the Services, meet legal obligations, resolve disputes or enforce our agreements.

Your rights

Under the Australian Privacy Principles you may request access to the personal information we hold about you, and ask us to correct it if it is wrong. Depending on where you live, you may have other rights, such as to request deletion or to complain about how we have handled your information. To make a request, email joncoutinhogrok@gmail.com. We may need to verify your identity before we can help.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the “Last updated” date.

Contact

Questions about this Privacy Policy or our privacy practices can be sent to joncoutinhogrok@gmail.com.

Clay Therapy, ABN 40 215 052 024, 35 Grevillea Drive, Varsity Lakes QLD 4218, Australia