We want you to be happy with your kit. Nothing in this page limits your rights under the Australian Consumer Law.
If your order arrives damaged, incomplete, or not as described, email us as soon as you can at joncoutinhogrok@gmail.com with your order number and photos. We'll arrange a replacement or a refund.
Because kits are packed and sent to order, we can't usually accept returns on kits that have been opened or used, or on a change of mind after the parcel has been dispatched, except where the Australian Consumer Law requires us to. If you need to change or cancel an order, please contact us as soon as possible — we can usually help if it hasn't been sent yet.
Refunds are returned to the original payment method once we've agreed the return.