Refund policy

Last updated: 13 November 2026

This Refund Policy applies to purchases from Clay Therapy. Nothing in this policy limits your rights under the Australian Consumer Law. If there is any inconsistency, the Australian Consumer Law prevails.

Your statutory rights

Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. These include that goods will be of acceptable quality, match their description, and be reasonably fit for any purpose we said they were for. If a product has a major failure, you may be entitled to a replacement or a refund. If a failure is not major, we may repair, replace or refund, as the law allows.

Air-dry clay kits are sold as craft kits for decorative making at home. Finished pieces are not food-safe and not watertight, and delivery usually takes 7 to 20 business days, sometimes longer. These limits are part of the product description. They do not take away your statutory rights if something arrives damaged, incomplete, or not as described.

Damaged, incomplete or not as described

If your order arrives damaged, incomplete, or not as described, email us as soon as you can at joncoutinhogrok@gmail.com with your order number and photos. We will arrange a replacement or a refund.

Change of mind

Because kits are packed and sent to order, we cannot usually accept a return for a change of mind once the parcel has been dispatched, or once a kit has been opened or used, except where the Australian Consumer Law requires us to. If you need to change or cancel an order, please email us as soon as possible — we can usually help if it has not been sent yet.

How refunds are paid

Approved refunds are returned to the original payment method once we have agreed the return. Shipping charges may be refunded where the return is because of our error or a failure under the Australian Consumer Law. For a change of mind before dispatch, we will refund the amount you paid if we can cancel the order in time.

Contact

Email: joncoutinhogrok@gmail.com

Clay Therapy, ABN 40 215 052 024, 35 Grevillea Drive, Varsity Lakes QLD 4218, Australia